We aim to make the shipping process clear and convenient for every customer. This Shipping Policy explains how orders are prepared, shipped, and delivered, including estimated processing times, delivery timeframes, shipping coverage, tracking information, and other details that may affect the arrival of your order.

Order Processing

Our products are made to order, which means production begins after an order has been successfully placed. Because each item requires preparation before shipment, orders generally require approximately 2 to 5 business days for processing. Processing time refers to the period needed to prepare, inspect, package, and arrange the order for shipment.

Once your order has completed the processing stage, it will be handed over to the applicable shipping carrier. Please keep in mind that weekends, public holidays, unusually high order volumes, production delays, or circumstances outside our reasonable control may affect the actual processing period.

Estimated Delivery Time

The total delivery period consists of both the time required to process your order and the time required for transportation. As a general estimate, customers in the United States should allow approximately 2 to 5 business days for order processing, followed by an estimated 7 to 10 business days for shipping.

For most orders, the estimated transit period within the United States is approximately 7 to 10 business days after the order has been processed and shipped. Delivery times are estimates rather than guaranteed arrival dates, and the actual delivery period may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances.

Based on our current delivery experience, approximately 98% of orders are delivered within 15 business days from the date of purchase. This timeframe is provided as a general reference and does not constitute a guaranteed delivery deadline.

Shipping Charges

We currently offer free standard shipping for orders delivered within the United States. No additional standard shipping charge will be added for eligible deliveries to locations covered by our current shipping service.

If special delivery arrangements or services become available in the future, any applicable charges will be displayed to customers before an order is completed.

Shipping Coverage

At this time, we ship orders throughout the United States, including Alaska and Hawaii. Delivery availability and transit times may vary depending on the specific destination.

Customers located in remote or less accessible areas may experience longer delivery times than the standard estimates. Additional time may also be required for certain addresses because of carrier routing, regional transportation schedules, or other logistical circumstances.

Order Tracking

After your order has been processed and shipped, we will send a shipping confirmation to the email address provided during checkout. The notification will normally include tracking information or a tracking link when tracking is available.

You can use the tracking information to monitor the progress of your shipment and view updates provided by the carrier. Tracking information may take some time to become active after the package has been handed over to the carrier. If tracking information does not immediately display movement, please allow additional time for the carrier’s system to update.

Manufacturing and Fulfillment Locations

We operate production facilities in both the United States and Asia. A substantial portion of our merchandise is manufactured and prepared in our United States facility. Depending on production capacity, inventory availability, order volume, and operational requirements, certain orders may instead be produced or processed at our facility in Asia.

The fulfillment location does not affect our product quality standards. Products manufactured at either facility are subject to our applicable production and quality requirements. The facility used for a particular order may therefore vary according to operational circumstances.

Multiple Products and Separate Shipments

When an order contains products in different styles, categories, or production groups, the items may not always be prepared at the same location or at the same time. As a result, products included in a single order may occasionally be shipped in separate packages.

If your order arrives in more than one shipment, each package may have its own tracking information and delivery schedule. Receiving one package before another does not necessarily mean that the remaining items have been lost or omitted from the order.

Handmade Product Information

Our products are handmade, and each item may have minor differences resulting from the individual production process. Slight variations in appearance, pattern placement, alignment, stitching, texture, or other details may occur from one item to another.

For example, patterns may not align in exactly the same position at seams or between individual pieces. These minor differences are a natural characteristic of handmade merchandise and should not automatically be considered a defect. Product photographs are provided as a general representation, and the finished item may differ slightly from the images shown on the website.

Delivery Delays and Shipping Problems

Although we work to process and ship orders within the estimated timeframes, delays can sometimes occur after an order has left our facility. Carrier capacity, severe weather, transportation interruptions, incorrect or incomplete address information, holidays, customs-related procedures where applicable, and other circumstances beyond our control may affect delivery.

If your shipment appears to be delayed, please first review the latest information available through the tracking link provided in your shipping confirmation. If you continue to experience a delivery problem or believe that your shipment requires assistance, please contact us so that we can review the order and provide the available information.

Customers should make sure that their shipping address and contact information are accurate and complete when placing an order. Incorrect or incomplete delivery information may result in delays, additional handling, or unsuccessful delivery.

Contact Us

If you have questions about order processing, shipping, tracking, delivery delays, or any other shipping-related matter, please contact our customer service team.

Address: 23 Laurel Street, Boomer, WV 25031, United States

Phone: +1 304 408 4079

Email: [email protected]