We want every customer to have a straightforward experience when purchasing from our store. If you are not satisfied with your purchase, you may request a return in accordance with the conditions and timeframes described in this policy.

Returns

Customers may request a return within 30 days from the date their order is delivered. To qualify for a return, the merchandise must be returned in the condition in which it was received. Items should be unused, unworn, unwashed, and accompanied by any original tags, labels, packaging, accessories, or other materials supplied with the product. Proof of purchase, such as an order confirmation or receipt, may also be required before a return can be approved.

Before sending any merchandise back, customers must contact us and receive return instructions. We will provide the appropriate return information, including the designated return address and any other requirements that may apply to the specific order. Packages sent without prior approval or without following the provided return instructions may be refused and may not qualify for a refund.

When a return request has been approved, we may provide a return shipping label or instructions for arranging the shipment, depending on the circumstances of the return. Customers should package returned merchandise securely to help prevent damage during transportation. Responsibility for the returned package remains subject to the applicable shipping arrangements and instructions provided by our customer service team.

Damaged, Defective, or Incorrect Items

Please examine your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from the product that was ordered, please contact us as soon as possible. When reporting an issue, we may ask for photographs, order information, or other details that allow us to review the condition of the merchandise and determine the appropriate resolution.

After evaluating the reported issue, we may provide a replacement, refund, return authorization, or another appropriate solution depending on the circumstances and applicable requirements. Customers should not return damaged or incorrect merchandise before contacting us, as advance instructions may be necessary.

Items That Cannot Be Returned

Certain merchandise may be excluded from our standard return policy because of its nature or applicable safety and hygiene requirements. Non-returnable products may include perishable goods, including certain food, flowers, plants, or similar products; personalized or customized merchandise; special-order products; and certain personal care, beauty, or hygiene items.

Returns may also be unavailable for hazardous materials, flammable liquids, gases, or other products subject to transportation, safety, or regulatory restrictions. Clearance or sale merchandise may be excluded from return eligibility where indicated at the time of purchase. Gift cards are also generally not eligible for return or refund.

If you are uncertain whether a particular product qualifies for a return, please contact our customer service team before sending the item back. We will review the product and provide guidance based on its type and the circumstances of the purchase.

Exchanges

If you would like to receive a different size, color, style, or product, the usual process is to return the original item after obtaining return authorization and then place a new order for the replacement product. A separate purchase allows the replacement item to be processed independently and can help avoid delays when inventory is limited.

The original merchandise must satisfy the applicable return requirements before a refund can be issued. A new order is subject to the availability and pricing displayed on our website at the time the replacement purchase is made.

European Union Cancellation Rights

For orders delivered to customers in the European Union, applicable consumer protection laws may provide a statutory right to cancel or return an order within 14 days without providing a reason. Where this statutory right applies, the cancellation period generally begins when the customer or a person designated by the customer receives the goods.

Returned merchandise should be kept in appropriate condition and, where applicable, should remain unused and include the original packaging, tags, and other materials supplied with the product. Certain statutory exceptions may apply depending on the nature of the merchandise. Nothing in this policy is intended to restrict mandatory consumer rights that cannot lawfully be excluded.

Refunds

Once an approved return has been received, we will inspect the merchandise to determine whether it meets the applicable return conditions. After the inspection has been completed, we will notify you whether the refund has been approved or declined.

If your return is approved, the applicable refund will be issued to the original payment method used for the purchase. We generally process approved refunds within 10 business days after the return has been reviewed. The actual time required for the funds to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.

Shipping or other charges may be treated differently depending on the reason for the return, the applicable law, and the specific circumstances of the order. Where applicable, any non-refundable charges or deductions will be communicated during the return process.

If you have been notified that your refund has been approved but more than 15 business days have passed without the funds appearing in your account, please contact us so that we can review the status of the transaction. You may also wish to contact your payment provider or financial institution, as processing times can vary after a refund has been issued.

Return Responsibilities

Customers are responsible for following the return instructions provided by our customer service team and for ensuring that merchandise is packaged appropriately for shipment. Items should not be sent to an address other than the designated return address provided after the return request has been reviewed.

Returns that do not meet the conditions of this policy may be rejected or may receive a different resolution where permitted by applicable law. We encourage customers to retain shipment tracking information or proof of postage until the return has been received and the refund process has been completed.

Contact Us

If you have questions about returns, refunds, exchanges, damaged merchandise, or any other issue concerning an order, please contact us before sending merchandise back.

Address: 23 Laurel Street, Boomer, WV 25031, United States

Phone: +1 304 408 4079

Email: [email protected]